From all of us at Project Access NOW, we wish you and your family health and safety as we work together to contain the spread of COVID-19. As efforts to contain the outbreak continue, we would like to encourage our clients to follow Centers for Disease Control (CDC) and Oregon Health Authority (OHA) guidelines:
Our team is primarily working from home. We are setting up systems to continuing to provide client support and help navigate the Health Insurance Marketplace.
For clients and new Marketplace applicants, enrollments and updates can be done over the phone and documents can be shared through secure email. Our team is available to help the community continue to enroll in health insurance plans. People can also apply through Healthcare.gov or call the Marketplace at 1-800-318-2596.
(Special enrollment periods do still apply during this time. Please visit www.healthreformbeyondthebasics.org/sep-reference-chart for additional information about these restrictions.)
We know that COVID-19 is affecting many employers and businesses. If you currently have a Marketplace insurance plan and are laid off from your job you may be eligible for the Oregon Health Plan (OHP).. Please contact the Premium Assistance program before you apply for the Oregon Health Plan so we may help guide you through the process.
During this time of year, many of our clients experience losing advance premium tax credits (APTCs), which are an eligibility requirement. We are working closely with insurance carrier partners to identify clients early and work with them to keep APTCs active or reinstate when necessary. When APTCs are lost we have flexibility to address these on a case by case basis. If you have a Marketplace insurance plan and you see a different cost on your monthly premium bill, please contact the Premium Assistance program immediately.
How to reach the Premium Assistance team:
Call or Fax: 503-345-6576
Please note: Due to the high volume of calls and emails, we may take some extra time to respond to your inquiry. You will receive a response – your patience is appreciated during this unprecedented time.
Assistance is available in English and Spanish / Español.