Employment Opportunities

The mission of Project Access NOW is to improve the health and well-being of our communities by creating access to care, services & resources for those most in need.

Equity, Diversity, and Inclusion

Project Access NOW recognizes the value of a diverse workforce and believes a diverse work environment empowers our community. Project Access NOW believes that the staff of an organization should reflect the communities it serves.

We also believe our cultural, linguistic and community identities make our organization stronger, smarter and more effective. These identities, whether constructed by social, political or other forces, unite us in working toward a healthy region for everyone. We want to hold ourselves accountable for attracting and retaining a diverse staff team.

We strongly encourage all qualified candidates to apply regardless of race, ethnicity, gender, sexual orientation, or religious affiliation.

Hiring Process

We are developing a new hiring process to further embrace our commitment to Equity, Diversity, and Inclusion.

Applicant names will be removed from submitted materials before being presented to the hiring team to reduce potential for implicit bias.

We request that, in additions to application instructions specific to each position, as described in each individual posting, candidates answer the following questions directly or include responses in a cover letter:

  • We are committed to increasing the diversity of our staff and creating an environment that supports equity and inclusion. How do you see yourself being a part of this work?
  • What is your definition of diversity? How do you encourage people to honor the uniqueness of each individual? How do you challenge stereotypes and promote sensitivity and inclusion?
  • To what extent has pursuing racial or other types of equity and inclusion been a priority in your work and/or your personal life, and how did you approach it?
    • Why was this important to you?
    • What were some of your core challenges?
    • What have you learned from these experiences? Is there anything else you’d like us to know about you?

Open Positions: Now Hiring

Project Access NOW has the following positions available:

Outreach, Enrollment & Access Program Specialist

  • Reports to: Outreach, Enrollment & Access Program Supervisor
  • Hours: 40 hours per week
  • Salary: $ 18-$23/hour dependent on experience. Full benefits offered (medical, dental, vision, life, FSA, and 401K).

Position Summary

The Outreach, Enrollment and Access (OEA) Program primarily assists members of the public with the application process for coverage in addition to conducting outreach and public education around enrolling in health care. Each Outreach & Enrollment Specialist will do coalition partnership work, collaborate with organizations in the community, present at community events, participate in outreach events, and assist community members with enrollment and information about how to utilize their insurance coverage. Prior experience as a certified Oregon Health Plan (OHP) and/or Marketplace assister is highly desired.

Principal Duties & Responsibilities

  • Assist community members in applying and enrolling in Medicaid or the Federal Marketplace and connect them to appropriate resources to support their enrollment.
  • Educate clients about what their plan covers and assist with navigating the system to ensure access to health care services.
  • Refer clients to appropriate programs including Medicare, Aging and Peoples with Disabilities, and other programs within Project Access NOW.
  • Maintain privacy and HIPAA standards by assisting clients one-on-one in designated assistance areas.
  • Complete, collect, and save all required application and enrollment documents such as consent forms and client information.
  • Monitor site sign in sheets and make decisions to stay open or close the list to allow enough work time to meet client needs and complete all tracking.
  • Participate in outreach efforts such as tabling at community events and presenting information to the public to reach and inform uninsured community members about the importance of health care, potential coverage options, and re-enrollment requirements.
  • Input data from all applications, instances of navigation assistance, and outreach activities immediately after their completion using internal PANOW tracking systems.
  • Reply to communications that require a response including phone and email to/from clients, supervisors, other PANOW staff and community partners within 48 hours. If unable to provide a full response within that time, send an acknowledgement of the message and when a complete response can be expected.
  • Complete monthly expense and activity reports and submit to supervisor by the required due dates.
  • Communicate any challenges with OEA assistance sites, clients, or the application process to supervisors.
  • Provide input for the creation of outreach and public education materials as needed.
  • Additional tasks as requested.

Qualifications & Transferable Skills

  • Bilingual Spanish and English required
  • Employment dependent on completion of State training for Oregon Health Plan and Marketplace enrollment and passing background check
  • Experience in serving diverse communities and traditionally underserved populations desired
  • Background in community outreach and grassroots organizing is highly desired.
  • Knowledge of health coverage options and general eligibility requirements in Oregon is preferred
  • Basic understanding of tax filing regulations is highly desired
  • Multicultural staff are highly desired
  • Community Health Worker or similar experience is highly desired
  • Must have knowledge of Microsoft Office and Google
  • Suite and ability to work with online forms and systems
  • Prior experience as a certified OHP/Marketplace assister is highly desired

Essential Abilities

  • Must be able to occasionally work on evenings and weekends
  • Excellent interpersonal skills
  • Ability to work in a fast-paced environment
  • Ability to keep a level head when assisting clients in distress
  • Ability to explain complicated systems in “plain language”
  • Ability to adapt to diverse work settings
  • Must be willing to travel to potential outreach locations throughout the targeted communities
  • Reliable transportation for travel to varying work sites and outreach events is required

Working Conditions

  • Office space with stairs (no ADA access)
  • Works at multiple locations with varying levels of ADA access
  • Ability to lift 10-20 lbs
  • Frequent use of keyboard, monitor, mouse, telephone and/or headset

How to Apply

Please email us a resume and cover letter. If you have questions or need accommodations, contact the hiring manager(s) for this position, Ellie Solares Solis or Katia Ariceaga.

Temporary Administrative Support Specialist (FT or PT)

  • Reports to: Premium Assistance Supervisor
  • Hours: 15- 40 hours per week; flexible hours and weekdays
  • Duration: October 14, 2019 – January 31, 2020
  • Salary: $15.00/hour

Position Summary

The Outreach, Enrollment & Access (OEA) Premium Assistance program seeks to help low income individuals obtain affordable health care and assist members of the public with the application to enroll in coverage. The Administrative Support Specialist in Premium Assistance works on a small team to maintain and renew client enrollment in the Premium Assistance program during Open Enrollment for the Health Insurance Marketplace.

This position is responsible for supporting the Premium Assistance team and clients by communicating with clients, scheduling appointments, screening potential clients for appropriate insurance plans, and assisting with Open Enrollment mailers. It also involves working directly with diverse clientele primarily over the phone and requires excellent communication skills.

It is a possibility this position can be shared between successful candidates with at least one being bi-lingual in Spanish.

This position requires a person who is a team player, able to take direction, perform data entry, use spreadsheets to track phone calls, and communicate complex insurance issues over the phone. It is also essential that this person be flexible, self-motivated and is very detailed focused. This position does not include assisting clients in completing applications for health insurance.

Principal Duties & Responsibilities

  • Schedule and follow up on appointments via phone, email and mail communications
  • Perform data entry and maintain detailed records
  • Screen clients to identify the appropriate health insurance application for individuals
  • Prepare and distribute enrollment materials to program enrollees and potential clients
  • Interview clients about experience with program over the phone and in person
  • Answer general questions from clients about their health plan (e.g. who to call to get help, where they can go to get services)

Qualifications

  • Experience in data entry and using spreadsheets and databases
  • English and Spanish fluency highly desired
  • Multicultural staff are highly desired
  • Experience serving diverse communities and traditionally underserved populations
  • Experience in customer service a plus, especially over the phone

Essential Abilities

  • Excellent interpersonal skills
  • Knowledge of Microsoft Office and Google Suite
  • Comfortable using and learning a variety of online programs
  • Ability to explain complicated systems in a simplified manner
  • Ability to work in a fast-paced environment while maintaining clear records with attention to detail
  • Ability to keep a level head working with all personality types
  • Ability to adapt to diverse work settings
  • A valid Oregon Driver’s License and vehicle may be required
  • Must be able to pass a background check and become HIPAA certified

Working Conditions

  • Office space with stairs (no ADA access)
  • Ability to lift 10-20 lbs.
  • Frequent use of keyboard, monitor, mouse, telephone and/or headset

How to Apply

Please email a resume and cover letter.

Front Desk Receptionist

  • Reports to: Director of Finance and Operations
  • Hours: 40 hours per week
  • Salary: $18.25 to $22.25 an hour starting wage (DOE). Full benefits offered. (Medical, dental, vision, life, FSA, and 401K)

Position Summary

The Front Desk Receptionist is the face and voice of Project Access NOW. This position works directly with clients, other program support staff, referring and volunteer clinics and hospitals to help our clients get the care and medications they need. This job requires a flexible, self-motivated person who pays great attention to detail, communicates clearly and respectfully, maintains strict confidentiality in dealing with client health information, and is resourceful. It also requires excellent customer service and phone skills. This is a fast-paced, interactive, demanding environment that requires the ability to multi-task and switch tasks frequently. Bilingual Spanish/English required.

Principal Duties & Responsibilities

  • Answer two phone lines and direct callers to appropriate staff/program
  • Screen for eligibility for Oregon Health Plan, Marketplace coverage, Premium assistance and Donated care.
  • Direct callers to appropriate programs based on eligibility
  • Greet walk-in visitors and notify appropriate staff
  • Administer proper check in process for clients, vendors and partners
  • Document all Outreach and Enrollment calls
  • Help prepare information packets for meetings and events as needed
  • Provide set up and support for on-site meetings
  • Make appointment reminder calls to clients and assist in setting up appointments online for programs as requested
  • Help with mailing lists, preparing and sending out mailers
  • Backup support to Executive Assistant
  • Other duties as assigned

Qualifications

  • Excellent phone/customer service skills
  • Data entry experience required
  • Administrative and customer service experience required
  • Proficiency in MS Office
  • Experience in health care, social service, or non-profit sector preferred
  • Ability to work independently
  • Strong communication skills, verbal and written
  • Ability to prioritize tasks
  • High level of organizational skill
  • Excellent attention to detail

Working Conditions

  • Office space with stairs (no ADA access)
  • Ability to lift 10-20 lbs.
  • Frequent use of keyboard, monitor, mouse, telephone and/or headset

How to Apply

Please email us your resume, cover letter, and responses to the supplemental questions.

Information Technology Support Specialist

  • Reports to: Director of Information Technology
  • Hours: Full/Flex Time
  • Salary: $22 to $27 an hour starting wage (DOE). Full benefits offered. (Medical, dental, vision, life, FSA, and 401K)

Position Summary

The Information Technology Support Specialist (ITSS) is primarily responsible for providing technical support and training for Project Access NOW (PANOW) staff and other IT related project tasks. This position will grow into supporting Configuration and Development within our TrackVia Application environment. The ITSS will help the Security and Privacy Officers with HIPAA compliance.

Principal Duties & Responsibilities

  • Responsible System build outs and configuration
  • Responsible for Atlassian application configuration
  • Active part in Asset Management maintenance
  • IT Support of staff utilizing Atlassian ServiceDesk
  • Responsible for ServiceDesk Maintenance and management
  • Responsible for related IT Operational Mainte-nance
  • Responsible for IT Training of Staff
  • Miscellaneous IT projects and tasks
  • Responsible for First level support of IT Issues
  • Responsible for Issue Management as it relates to ITSM

Qualifications

  • BS in CS/IS/MIS or equivalent experience required

Essential Abilities

  • Excellent oral and written communication skills
  • Ability to establish and maintain effective working relationships with a wide variety of people
  • Creative and strong analytical and problem-solving skills
  • Troubleshooting research skills
  • Ability to develop and facilitate Technical Trainings
  • Ability to work independently
  • Ability to prioritize tasks and manage multiple projects simultaneously
  • Supportive of organizational mission
  • Organizational skills and excellent attention to detail
  • Some programming ability
  • ITSM exposer and abilities

Additional Abilities

  • Some background with configuration of Atlassian Products of JIRA, ServiceDesk, and Confluence
  • Some understanding of TrackVia Low-Code Application environment

Working Conditions

  • Office space with stairs (no ADA access)
  • Ability to lift 20-30 lbs.
  • Frequent use of keyboard, monitor, mouse, telephone and/or headset
  • While performing the duties of this job, the employee is regularly required to sit, talk and hear, and be able to operate a personal computer, printer, telephone, calculator, and photocopier and fax machine.

How to Apply

Please email us your resume, cover letter, and responses to the supplemental questions.