Project Access NOW recognizes the value of a diverse workforce and believes a diverse work environment empowers our community. Project Access NOW believes that the staff of an organization should reflect the communities it serves.
We also believe our cultural, linguistic and community identities make our organization stronger, smarter and more effective. These identities, whether constructed by social, political or other forces, unite us in working toward a healthy region for everyone. We want to hold ourselves accountable for attracting and retaining a diverse staff team.
We strongly encourage all qualified candidates to apply regardless of race, ethnicity, gender, sexual orientation, or religious affiliation.
As of November 5, 2018, Project Access NOW has the following positions available:
Community Assistance Program Supervisor
- Reports to: Community Assistance Program Manager
- Hours: 40 hours
- Salary: Starting wage $22 an hour. Full-benefits offered. (Medical, dental, vision, life, FSA, and 401K)
The Community Assistance Program supports clinical discharge staff in connecting low-income patients with community resources to foster a safe and secure discharge from a hospital/clinic setting and works with Care Coordination Organizations (CCO) in connecting Medicaid clients with non-medical assistance. This position is responsible for supervising program staff. This position involves working directly with community vendors, clinical staff, case managers and clients and accordingly requires excellent communication skills. This position requires a person who has strong analytical skills, is a creative problem solver, and is good at building and maintaining relationships with various stakeholders. Project Access NOW is heavily reliant on technology to support our programs, thus a high level of comfort with databases and web-based applications is necessary. As an organization, we work with client health information, which requires all employees to adhere to strict confidentiality guidelines. An excellent candidate for the position will be a flexible, self-directed person who pays great attention to detail, communicates clearly and respectfully, and is resourceful.
Principal Duties & Responsibilities
- Supervise Program Specialist and acts as back up for direct program support (including phone support for users, pharmacy overrides, data entry)
- Develop and maintain relationships with current stakeholders and prospective health systems
- Coordinate with a variety of stakeholders to develop new services and workflows
- Negotiate and manage vendor contracts with community service providers
- Define configuration requirements for Vistalogic the developers of Clara
- Participate in software design and enhancement activities related to program expansion
- Test and verify all new and updated configurations to software
- Provide training and support to hospital caregivers/discharge planners and case managers (specific to the Community Assistance Program)
- Develop and maintain policies, documentation, and training materials
- Proactively communicate with a variety of stakeholders including developers, clinic and hospital staff providers, and CCO case managers
- Problem solve with clinics, providers, patients and CCO members to connect clients to services
- Connect clients to community resources
- Identify, troubleshoot, and document issues and work with program staff to address
- Reconcile credit card statements, generate financial reports, and serve as backup for accounts payable and accounts receivable
- Assist with monitoring financial statements and budgeting
- Additional duties as assigned
- Strong analytical and problem solving skills
- Administrative/customer/client service experience required
- Experience with or knowledge of the health care environment required
- Experience or knowledge of the Vista Logic CLARA platform desired.
- Proficiency in MS Office and other workplace support tools, such as JIRA, Confluence and VoIP.
- Experience in health care, social service, and/or non-profit sector required
- Experience with Quickbooks desired
- Knowledge of bookkeeping best practices
- Knowledge of non-profit best practices
- Data entry experience required
- Bilingual Spanish/English
- Ability to work independently and as a team
- Strong communication skills, verbal and written
- Ability to prioritize tasks
- High level of organizational skills
- Excellent phone skills
- Excellent attention to detail
- Creative and flexible
- Extremely comfortable with technology
- Fast paced work environment
- Office space with stairs (no ADA access)
- Ability to lift 10-20 lbs.
- Frequent use of keyboard, monitor, mouse, telephone and/or headset
Please submit resume and cover letter to firstname.lastname@example.org.