The mission of Project Access NOW is to improve the health and well-being of our communities by creating access to care, services & resources for those most in need.
Equity, Diversity, and Inclusion
Project Access NOW recognizes the value of a diverse workforce and believes a diverse work environment empowers our community. Project Access NOW believes that the staff of an organization should reflect the communities it serves.
We also believe our cultural, linguistic and community identities make our organization stronger, smarter and more effective. These identities, whether constructed by social, political or other forces, unite us in working toward a healthy region for everyone. We want to hold ourselves accountable for attracting and retaining a diverse staff team.
We strongly encourage all qualified candidates to apply regardless of race, ethnicity, gender, sexual orientation, or religious affiliation.
We are developing a new hiring process to further embrace our commitment to Equity, Diversity, and Inclusion.
Applicant names will be removed from submitted materials before being presented to the hiring team to reduce potential for implicit bias.
We request that, in additions to application instructions specific to each position, as described in each individual posting, candidates answer the following questions directly or include responses in a cover letter:
- We are committed to increasing the diversity of our staff and creating an environment that supports equity and inclusion. How do you see yourself being a part of this work?
- What is your definition of diversity? How do you encourage people to honor the uniqueness of each individual? How do you challenge stereotypes and promote sensitivity and inclusion?
- To what extent has pursuing racial or other types of equity and inclusion been a priority in your work and/or your personal life, and how did you approach it?
- Why was this important to you?
- What were some of your core challenges?
- What have you learned from these experiences? Is there anything else you’d like us to know about you?
Open Positions: Now Hiring
Project Access NOW has the following positions available:
Bilingual Spanish English Regional Care Coordinator
- Job Title: Bilingual Spanish English Regional Care Coordinator
- Reports to: Regional Care Coordinator Program Manager
- Hours: 40 hours per week
- Salary: $18.25 to $22.25 an hour starting wage (DOE). Full-benefits offered. (Medical, dental, vision, life, FSA, and 401K)
The Project Access NOW Classic Program coordinates a network of physicians and other health care providers, making it easier for them to donate medically necessary care to low-income, uninsured people in our communities. The Regional Care Coordinator works directly with clients, other program support staff, referring and volunteer clinics and hospitals to help our clients get the care and medications they need. Program staff work with client health information and must be able to maintain strict confidentiality This position requires a flexible, self-directed person who pays great attention to detail, communicates clearly and respectfully, and is resourceful. Answering incoming calls redirecting to appropriate staff and assisting callers requires excellent customer service and phone skills. This is a fast-paced, interactive, demanding environment. Bilingual Spanish/English required.
Principal Duties & Responsibilities
- Answer phones to, verify eligibility, redirect referrals, & provide information to clients, care coordinators, and volunteer clinics
- Conduct client orientation, enrollment and application assistance by phone or in person
- Enter client and referral data into Project Access NOW database
- Prepare referral requests for clinical review
- Fax referral and chart information to volunteer clinics
- Schedule appointments and make reminder calls to clients
- Ship medical supplies to patients
- Problem solve with clinics, providers, and patients to get patients connected to care, and assist with interpretation and medication needs
- Support Referring Partner clinics by answering questions and concerns related to clients and/or database issues.
- Schedule interpreters as requested by Volunteer clinics
- Excellent phone/customer service skills
- Data entry experience required
- Customer service experience required
- Experience with or knowledge of health care environment
- Proficiency in MS Office
- Experience in health care, social service, or non-profit sector required
- Experience in serving diverse communities and traditionally underserved populations
- Creative, with strong analytical and problem-solving skills
- Ability to work independently and as a team
- Strong communication skills, verbal and written in Spanish and English
- Ability to prioritize multiple tasks
- High level of organizational skill
- Excellent attention to detail
- Working Conditions
- Office space with stairs (no ADA access)
- Ability to lift 10-20 lbs.
- Frequent use of keyboard, two monitors, mouse, telephone and/or headset
Please submit resume and cover letter to email@example.com.